Configuration files
ivrController.xml
IVR interface
Example
ivr.properties
Parameters
Example
Actions
When a call is answered by Aterisk it will contact immediately the IVR controller which will wait 300 ms in order for the possible analogical lines to establish a connection. After this it will pass the call on the the base Action class. There are four types of actions:
- MenuAction: Defines the audio menu (up to 10 options)
- TransferAction: This action can tranfer incoming calls to other extensions (e.g. call center software)
- AccountBalanceAction: The action that will handle the Account balance information operation
- PaymentAction: The action that will handle the Payment operation
The configuration paramters of the Actions are described here below.
General parameters
Transfer action
Account balance action
Payment action